Unless agreed otherwise, all deliveries will be made to the kerbside or the bottom of the driveway. Alternative methods of delivery are available upon request. Deliveries will not be able to be made on grass/ gravel or steep hillsides.
Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight. Please advise UK Stone of any constraints which may restrict access to your address for our delivery vehicles.
Whilst we do our utmost to ensure your goods arrive in perfect condition, it is important to allow a total of 5% for cuts, wastage and for a small number of potential breakages when ordering.
We always check each crate before it is dispatched, if you should find any problem with your order or even have any suspicion of damage, please sign for goods as damaged. We will not be able to arrange replacements or credit if delivery is not signed for as damaged.
You have 24 hours from the time of delivery in which to report details of any damaged or missing items. Written and photographic evidence will be required in order for us to follow up your requests.
If you refuse the goods or are unable to accept the goods at the time, a re-delivery charge will be made. These charges are set by the delivery network.
UK Stone delivers to all UK mainland addresses. There is, however, a minimal additional charge for deliveries within Scotland, Wales, the Channel Isles and Northern/Republic of Ireland. Please feel free to call 01778 344412 for more details.
Delivery will normally be made within two to three working days from dispatch, and UK Stone Supply’s courier will contact you to arrange a suitable day for delivery. We may be able to give an estimated time of delivery but this may not be possible for every order. Working days are classified as Monday to Friday and exclude bank holidays.
If you need advice on suitable products for your project, please contact us
and speak to one of our experts.